This booking application simplifies the process of booking hotels and restaurants at networked resorts. With this app, you can easily reserve a hotel room, book a table at a lovely restaurant, or arrange a trip from point A to point B in the fastest car or ferry.

There are four active booking sections: Stay, Dine, Trip, and Enjoy. I worked on this app from 2019 to 2020, so some processes may have changed since then, but the core concept of the app remains the same. In this overview, we’ll explore the guest experience and the features available to them. Please note that some features are not accessible to guests and require a Chinese ID card.

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Download app

Let's start

Let's start

Note: This case is about the impact of a small improvements in a product description

Team

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Jen

PM

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Ana

Senior Product Designer

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Alex

iOS Developer

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Erik

Android developer

Timeframe

2 months

Tools

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Figma

Design

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Usertesting

Interviews

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Sticky notes / whiteboard

Interviews/analysis

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Google Form

Surveys

Goal 1

Reduce the number of negative feedback responses in the surveys

Goal 2

Reduce the number of 'switch/change room' requests to an acceptable range of 10%–20%

Goal 3

Reduce "false expectations issues"

Goal 4

As result make customers more loyal and increase CR rate, CS(atisfaction) rate

Team

Qyre

Lead Product Designer

In my role as a Lead Product Designer, I supervised the planning, execution, and completion of Qyre-related projects. This involved coordinating with different teams, managing resources, setting deadlines, and ensuring that the final product met the established goals and quality standards.

I was responsible for developing and supporting the application and web versions of the product.

By request. Highlights are mentioned in CV

Team

Qyre

Lead Product Designer

In my role as a Lead Product Designer, I supervised the planning, execution, and completion of Qyre-related projects. This involved coordinating with different teams, managing resources, setting deadlines, and ensuring that the final product met the established goals and quality standards.

I was responsible for developing and supporting the application and web versions of the product.

By request. Highlights are mentioned in CV

Users about Qyre

Users about Qyre

"It’s a very smart tool that we can use in the industry. And I love that it’s connected to my Apple Watch, computer, mobile and my iPad."

Tamara Sayiner

Freelancing Producer & Project Manager

Contacts

Contacts

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© 2024 Ana Ferens

© 2024 Ana Ferens